RETURNS & EXCHANGES

R E T U R N S
 
If an item is to be returned, item must be clean, unworn, unwashed, unused. You also need to have all the original packing and labels. Returns must take place within 12 days after purchasing item (excluding days of delivery)
You will be responsible for paying for your own shipping costs for returning your item.
 
R E F U N D S
 
Unfortunately we can’t offer you a refund but we can offer an exchange.
Should you wish to return your item and not exchange it for something else, we will be happy to issue you with a gift voucher to the value of your purchase.
This gift voucher will have no expiry date.
 
To be eligible for an exchange, your item must be clean, unworn, unwashed, unused. You also need to have all the original packing and labels.
 
To complete your exchange, we require a receipt or proof of purchase. 
You will be responsible for paying for your own shipping costs for returning your item.
Please email info@bualaclothing.com to obtain return address.
 
E X C H A N G E S
 (PLEASE NOTE THAT THE ITEMS COLOR ON THE WEBSITE CAN VARY FROM ITEMS YOU WILL RECEIVE. THE LIGHT IS ALWAYS DIFFERENT ON IMAGES.)
WRONG SIZE 
If 12 days have gone by since your purchase (excluding delivery days), unfortunately we can’t offer you an size exchange.
To be eligible for an size exchange, your item must be unused and in the same condition that you received it.
 
To complete your exchange, we require a receipt or proof of purchase. 
You will be responsible for paying for your own shipping costs for returning your item. 
 
We only allow one exchange per garment.
To arrange an exchange, email us at info@bualaclothing.com
 
DAMAGED GOODS 
We will exchange your item if your item arrived defective or damaged.  We would require photographic proof of the damaged garment.
 (Item must also be unworn, unwashed, unused. You also need to have all the original packing and labels.)
If you need to exchange it for the same item, send us an email at info@bualaclothing.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
P A Y M E N T S
Please use your ORDER NUMBER as reference when making payment and email your proof of payment to info@bualaclothing.com to confirm your order.
BANKING DETAILS
Buala
Account number: 62720650622
FNB
Branch code: 200610
REFERENCE: YOUR NAME / ORDER NUMBER